If you operate a collection agency, you’ll know how frustrating it is to get customers to pay on time. Between customers missing information sent, long delays on customer service lines holding up payment, and of course the unprecedented economic situation we find ourselves in, it’s been tough to get people to pay up.
That’s why using a Pay By Text Virtual Terminal could help offer a solution for all of these issues.
With a Pay By Text Virtual Terminal, collection agencies can contact their customers quickly, without any need for face-to-face contact. Your customer service representatives can contact your customers via their Virtual Terminal with a text message containing payment information – and your customers can make the payment instantly, or text back directly. As text messages boast 98% open rates, getting in touch with your customers is a near-certainty.
So How Does It Work?
Your Pay By Text Virtual Terminal allows your customer service representatives to log into a secure website and access a dashboard that operates as the control center for 2-way communication with your customers. Member details are available instantly to access their information, and you’re able to then contact the customer for collection via an outbound text alerting your customer of the amount they need to pay, and sending them an invoice that can be created via a template. Your agency can promote your text number as your direct customer service hotline, and when your customers text in with concerns, your customer service employees can respond instantly via canned responses and FAQs.
Your customer is then able to pay their outstanding payment by clicking the link provided in the text and being taken to a secure web page. Then, with just a few taps, they’re able to pay, and both parties receive notice of payment.
In addition, if you have multiple locations for your business and are working via centralized operations, Your Pay By Text Virtual Terminal allows you to establish hierarchies for reconciliation. Your reps are able to choose the location of the payment record, and it’s done instantly. In addition, leverage costs and convenience fees are competitive, with payment processing fees covered by the customer instead of you. Win-win!
For more information, contact Agile Payments today, and let us help with your payments
