India is one of the biggest telecom markets in the world. India has the second-largest number of telecom subscriptions in the world. The 1.2 Billion telecom customers majorly fall into the prepaid and postpaid mobile services categories. The prepaid and postpaid customers have plenty of choices of mobile operators that are operating in their region and location. The safest bet is to choose one of the top operators which provide good coverage, friendly services, and value-driven packages. If the customers want to retain their number while changing their mobile network provider, it is possible by using the Mobile Number Portability or MNP. The process has been made more streamlined and friendly, through the recent update by the Telecom Regulatory Authority of India, also known as TRAI. The current update has also significantly reduced the time that it takes for the porting process.
The customers can easily request a Unique Porting Code or UPC whenever they want to switch to a different telecom operator whether in the same circle or moving in a different circle. The Unique Porting Code is generated and issued by TRAI directly and can be simply requested by sending a text message to the number specified by TRAI. There are some reasons though, which may lead to your MNP request being rejected. Let us delve deeper and find out some of these reasons for MNP request rejection.
- Outstanding dues in case of postpaid connection – If the subscriber is a postpaid customer and has outstanding dues and unpaid bills of the current telecom network provider, the MNP request cannot be processed till all dues are cleared.
- Less than 90 days – The subscriber needs to finish at least 90 days with the current network provider to be deemed eligible for porting. If the period of 90 days has not been completed the MNP request would be rejected.
- Exit clauses – There must not be any exit clauses pending in the current contract of the subscriber, failing which the request for MNP can be rejected. Once the contractual obligation has been fulfilled, the MNP request can be processed.
- Pending legal case – The subscriber needs to ensure that the porting of the number has not been prohibited by the court of law. In this case, the MNP request cannot be processed until the matter has been cleared up with the court.
- Change of ownership request in progress – There should be no current request for the transfer of ownership of the number which the subscriber is porting. The MNP request cannot progress while the change of ownership request is not processed.
For requesting a UPC, the subscriber has to send the message “PORT<space>10 digits Mobile Number” to 1900 from the number that has to be ported. In case any of these above factors make it impossible to process your porting request, you will receive an SMS with the reason for the rejection. Airtel, which is one of the best telecom providers in the country, has come up with a lot of facilities for the customers porting to Airtel. You would get a free SIM card home delivered to your address and your KYC documents will also be picked up from your home. You can also keep a check on your MNP status through the Airtel Thanks App by logging in with your Port-in number.
